1. Overview
This Refund and Subscription Policy explains the terms and conditions related to premium subscriptions, in-app purchases, and refunds for [Your Dating App Name]. By purchasing any premium features or subscriptions, you agree to the terms outlined in this policy.
Please read this policy carefully before making any purchase. If you have any questions, contact our support team at [email protected] before completing your purchase.
2. Subscription Plans
Available Plans
We currently offer the following premium subscription tiers:
- Monthly Subscription: Billed monthly, auto-renews every 30 days
- Quarterly Subscription: Billed every 3 months, auto-renews every 90 days
- Annual Subscription: Billed yearly, auto-renews every 12 months
Premium Features Include:
- Unlimited swipes and likes
- See who liked your profile
- Advanced filters and search options
- Boost your profile visibility
- Read receipts for messages
- Ad-free experience
- Priority customer support
Note: Features may vary based on your subscription plan. Check the app for specific details about each plan.
3. Payment and Billing
Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, RuPay, etc.)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net banking
- Digital wallets
- Google Play Store billing (Android)
- Apple App Store billing (iOS)
Pricing
All prices are displayed in Indian Rupees (INR) and include applicable taxes. Prices may vary based on your location, payment method, and ongoing promotions. The final price will be displayed before you complete your purchase.
Billing Cycle
You will be charged when you first subscribe and then automatically at the start of each billing cycle (monthly, quarterly, or annually) unless you cancel before the renewal date. Your subscription continues until you cancel it.
4. Auto-Renewal
Important: All subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
How Auto-Renewal Works:
- Your subscription will automatically renew using your saved payment method
- You'll be charged the then-current subscription rate (which may differ from your original rate)
- We'll send you a reminder email 3-7 days before your renewal date
- You can cancel auto-renewal anytime through your account settings
- Cancellation takes effect at the end of your current billing cycle
To Cancel Auto-Renewal:
You can disable auto-renewal by:
- Going to Settings in the app, then Subscription Management
- Through your Google Play Store or Apple App Store account settings (for store purchases)
- Contacting our support team at [email protected]
5. Refund Policy
General Refund Terms
Please note: Due to the digital nature of our services, refunds are generally not provided except in the specific circumstances outlined below.
Situations Where Refunds May Be Granted:
- Technical Issues: If you experienced significant technical problems that prevented you from using premium features, and we were unable to resolve the issue within 7 days of your report
- Duplicate Charges: If you were accidentally charged twice for the same subscription
- Unauthorized Charges: If charges were made without your authorization (must be reported within 48 hours with supporting evidence)
- Service Not Provided: If premium features were not activated within 24 hours of purchase despite payment being successful
Situations Where Refunds Will NOT Be Granted:
- Change of mind after purchasing a subscription
- Not finding matches or desired results
- Account suspension or termination due to violation of Terms or Community Guidelines
- Lack of use or failure to use premium features
- Forgetting to cancel before auto-renewal
- Dissatisfaction with the dating experience or outcomes
- Partial use of subscription period
Refund Request Process
If you believe you qualify for a refund based on the criteria above:
- Contact our support team at [email protected] within 7 days of the charge
- Provide your account details, transaction ID, and reason for refund request
- Include any relevant screenshots or evidence
- Our team will review your request within 5-7 business days
- If approved, refunds will be processed to your original payment method within 10-14 business days
6. Cancellation Policy
How to Cancel Your Subscription
You can cancel your subscription at any time. Here's how:
Through the App:
- Open the app and go to Settings
- Tap on Subscription or Account Management
- Select Cancel Subscription
- Follow the prompts to confirm cancellation
Through Google Play Store (Android):
- Open Google Play Store app
- Tap Menu and then Subscriptions
- Select [Your Dating App Name]
- Tap Cancel Subscription
Through Apple App Store (iOS):
- Open Settings app on your device
- Tap your name, then Subscriptions
- Select [Your Dating App Name]
- Tap Cancel Subscription
What Happens When You Cancel:
- Your premium features will remain active until the end of your current billing period
- You will not be charged for the next billing cycle
- After the current period ends, your account will revert to the free version
- No refund will be provided for the remaining days in your current billing period
- You can reactivate your subscription at any time
7. Price Changes
We reserve the right to modify subscription prices at any time. However, price changes will not affect your current subscription until it renews. We will notify you at least 30 days before any price change takes effect. If you don't agree with the new pricing, you can cancel your subscription before the renewal date.
8. Free Trials and Promotional Offers
From time to time, we may offer free trials or promotional discounts on subscriptions:
- Free trials: You must cancel before the trial period ends to avoid being charged. If not cancelled, you'll automatically be charged for the subscription at the end of the trial
- Promotional pricing: Special offers are valid for the initial term only. Renewals will be at the standard price unless otherwise specified
- One per user: Free trials and promotional offers are typically limited to one per user/account
- Terms apply: Each offer may have specific terms and conditions
9. In-App Purchases
In addition to subscriptions, we may offer one-time in-app purchases such as:
- Profile boosts
- Super likes
- Additional features or perks
These purchases are non-refundable except in cases of technical errors that prevented delivery of the purchased item. Unused in-app purchases do not carry over if you delete your account.
10. Payment Disputes
If you notice an incorrect charge on your statement:
- Contact us immediately at [email protected]
- Provide transaction details and explain the discrepancy
- We'll investigate and respond within 5-7 business days
- If the dispute is valid, we'll process a refund or correction
Please contact us before disputing charges with your bank or card issuer, as chargebacks may result in account suspension.
11. Account Termination and Subscriptions
If your account is terminated due to violation of our Terms or Community Guidelines:
- You will lose access to all premium features immediately
- Active subscriptions will be cancelled
- No refunds will be provided for remaining subscription time
- You will not be eligible for reactivation
12. Currency and Taxes
All prices are in Indian Rupees (INR) and inclusive of applicable taxes including GST. The exact tax amount will be shown on your receipt. For international users, prices may be converted to your local currency by your payment provider, and additional fees may apply.
Contact Us
For questions about subscriptions, billing, or refunds:
Email: [email protected]
Billing Support: [email protected]
Phone: [Your Support Phone Number]
Response Time: Within 24-48 hours for billing inquiries
By subscribing to our premium services, you acknowledge that you have read, understood, and agree to this Refund and Subscription Policy. We reserve the right to modify this policy at any time, and will notify you of any significant changes.